Shipping:

Shipping and delivery days are Monday - Friday, with the exception of applicable holidays.  All items are shipped to your curbside.  Curbside Delivery is a few feet past the rear of the delivery truck. For fastest delivery, some products may be shipped to you from separate locations and in separate boxes.  Delivery times may vary, and are usually within 1-4 weeks.

Shipping will calculate on the first page of the checkout process.

Damages:

(Freight Shipping)

Thoroughly inspect the package and its contents prior to signing for delivery. Please keep in mind that while the outside packaging might appear damaged, the actual contents of your package might have been successfully protected by the cushioning materials inside the container and be perfectly intact. Do not refuse the order based on an external inspection of the packaging. Do not refuse the item.  Please note that if your order is refused, it will generally be viewed as a return and credit will be issued under our return policy.  In the event an item is damaged you must note the damage on the driver’s bill of lading (delivery receipt) and contact us immediately.  Please save all packing materials.   Delay in notifying us and/or not noting damage on the shipper’s bill of lading (delivery receipt) will result in your item not being covered.  Email us immediately at Claims@aandyfurniture.com with pictures of the damaged item and all packaging materials.

(UPS, DHL, FedEx and similar carriers)

In the event an item is damaged in shipping you must contact us within 48 hours of receipt of merchandise.  Email us immediately at Claims@aandyfurniture.com with pictures of the damaged item and all packaging materials. Please save your packing materials.  The carrier will contact you to do an inspection of the packing materials and the item.  Discarding of packing materials will result in your claim to be denied.

Item Availability:

Because some of our items are imported, delays may occur from time to time.  In the event an item is back ordered, we will notify you immediately of an expected delivery date.  If an item is no longer available, you will be given the opportunity to select an alternative item or cancel your order.  

Currently we ship only to locations in the Continental United States (the 48 contiguous states).

Cancellation Policy:

Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately place your items into production and process the order for shipment from our stock. Cancellations will only be accepted within 24 hours of orders being placed if item has not shipped**.

Please note that a 5% processing fee will be charged for all cancellations.

**Items that have shipped cannot be cancelled. However, you may take an advantage of our Return Policy.

Returns:

Returns are gladly accepted on non-custom items for 15 days less shipping & handling and are subject to a 20% restocking fee.  Make sure you keep all of the packing materials that come with your items.  Items must be returned to us undamaged to qualify for a refund.  All mattress/fanation sales are non-returnable.  Contact us at Shipping@aandyfurniture.com and we will give you further instructions on how to process your return. 

Defective Merchandise: